BRC Contact Information

Quick Links

Quick Facts

Our mailing address is:

Big Red Consulting

1111 W. El Camino Real, #109-297

Sunnyvale CA 94087

USA

Fax:

(425) 732-1499

History

Big Red Consulting helps customers solve their data integration & Excel customization needs. We’ve been in operation since 2001. We use email for most business activities. Please use the links below to email support with your question.

Contact Information

Product support & sales questions.	We handle product questions only by email. Note that each tool contains documentation that describes the tool’s capabilities & answers common questions. If the documentation doesn’t answer your questions, please ask and we’ll help via email. Also, see Frequently Asked Questions. Click here to send a question
If you did not receive your key code.	Spam blockers are the most common reason key codes are not received. If it has been more than a day or two since your order, and you have not received your receipt, check your junk email folder for our confirmation email. Click here to request a key code
If your credit card was declined.	Re-submit payment information for an order that failed.
Lost your key code?	Request a replacement key code
To download or purchase a tool.	Start with our product list
For suggestions or problem reports.	Click here to send feedback
For credit card billing inquires; If you’re not sure what a charge is for on your credit card statement.	Send a request: Click here to send an inquiry You may also call 408-732-1492 and leave a message. However, that will usually delay the response. If you call, include the date of the charge, amount, payment method, name, and email address. We will reply in an email. *Don’t call for product questions or support!* This is an administrative number only, not for support. Instead, use the links above.
Credits & Returns	Generally, we offer returns for 30 days if the tool purchased does not perform as described on our site or in the tool’s documentation, and if you have worked with support to attempt to resolve the situation. Most problems turn out to be solvable. Returns may be charged a $10 handling fee. Our goal is that you have a problem-free experience using our tools & we will work with you to get the tool working for you. When needed, we can often create fixes to resolve difficulties or offer other advice. Note that our tools each offer a free pre-purchase trial period which allows you to confirm that the tool works for your intended purpose in your environment. Please take advantage if the trial period by clicking a Download link to get your trial copy. If you do encounter problems with one of our tools tool, please send a support request. Most problems are mistakes made in following the instructions which can be resolved quickly.