BRC Contact Information

Quick Links

Quick Facts

Our mailing address is:

Big Red Consulting

1111 W. El Camino Real, #109-297

Sunnyvale, CA 94086

USA

Our fax number is:

509-278-5980

Support by email is at:

customersupport@bigredconsulting.com

Click here to send a question

History

Big Red Consulting helps customers solve their data integration & Excel customization needs. We’ve been in operation since 2001. We use email for most business activities. Please use the links below or email customersupport@bigredconsulting.com with your question.

Contact Information

For product support & pre-sales questions.	Click here to send a question We handle product questions only by email. Note that each tool contains documentation that describes the tool’s capabilities & answers common questions. If the documentation doesn’t answer your questions, please ask and we’ll help via email. Also, see Frequent Questions.
If you did not received your key code after purchase.	Click here to request a key code Spam blockers are the most common reason key codes aren’t received via email. If you have a junk email folder, check it for our confirmation email. Also, make sure you can receive email from orderconfirmation@bigredconsulting.com. If you add this email to your spam-blocker’s white list or to your address book, then in most cases delivery will not be blocked.
If your credit card was declined.	Re-submit payment information for an order that failed.
If you need a replacement key code.	Request a replacement key code
To download or purchase a tool.	Start with our product list
For suggestions, product questions, or problem reports.	Click here to send feedback
For credit card billing inquires; If you’re not sure what a charge is for on your credit card statement.	Send a request via email at customercare@bigredconsulting.com or call 408-732-1492 (Don’t use this phone line for product questions! This is an administrative number only, not for support. Instead, use the links above.)
Credits & Returns	Generally, we offer returns for 30 days if the tool does not perform as described on our site or in the tool’s documentation. Returns may be charged a $10 handling fee per purchased copy of our tools. Note that all of our tools come with a pre-purchase trial which allows the purchaser to confirm that the tool will work for the intended purpose. If you do encounter problems with a tool before or after purchase, please first send a request for help using the links above or directly to customersupport@bigredconsulting.com. Our goal is that you have a problem-free experience using our tools & we will work with you to get the tool working for your use case. When needed, we can often create fixes to help resolve difficulties.