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Product support & sales questions.
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We
handle product questions only by email. Note that each tool contains
documentation that describes the tool’s capabilities & answers common
questions. If the documentation doesn’t answer your questions, please ask
and we’ll help via email. Also, see Frequently Asked
Questions.
Click
here to send a question
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If you did not receive your key code.
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Spam blockers are the most common reason key codes
are not received. If it has been more than a day or two since your order,
and you have not received your receipt, check your junk email folder for
our confirmation email.
Also,
make sure you can receive email from customersupport@bigredconsulting.com.
It may help to you add this email address to your spam-blocker’s white list
or to your address book.
Click here to
request a key code
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If your credit card was declined.
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Re-submit
payment information for an order that failed.
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Lost your key code?
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Request
a replacement key code
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To download or purchase a tool.
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Start with our product list
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For suggestions or problem reports.
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Click here to send
feedback
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For credit card billing inquires; If you’re not sure what a charge
is for on your credit card statement.
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Send a request via email at
customersupport@bigredconsulting.com or
call 408-732-1492 (don’t use this phone line for product questions! This is
an administrative number only, not for support. Instead, use the links
above.)
Click
here to send a question
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Credits & Returns
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Generally, we offer
returns for 30 days if the tool purchased does not perform as described on
our site or in the tool’s documentation, and if you have attempted to work
with support to resolve the situation. Returns may be charged a $10
handling fee.
Note that our tools each
offer a pre-purchase trial period which allows the customer to confirm that
the tool works for their intended purpose and in their environment. Please
take advantage if the trial period.
If you do encounter
problems with a tool, please send a request for help using the links above
or to customersupport@bigredconsulting.com
Our goal is that you have
a problem-free experience using our tools & we will work with you to
get the tool working for your use case. When needed, we can often create
fixes to resolve difficulties or offer other advice to resolve the
situation.
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